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Ep 47 Creativity: Understanding and applying empathy in your work

Empathy is a simple phrase that’s increasingly popular thanks to methodologies like Design Thinking, but very few people understand it, how to incorporate it into their work or how to find real empathy with their customers. In this episode, we will look at what empathy entails, the things people mistakenly think is empathy, how to find empathy in your work and find a balance between empathy and subject matter expertise.

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You can check out the show notes and listen to more episodes here.

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